Highgate Group Practice > Prescriptions

Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • complete an online consult and choose “admin query” please click the following link online service.
  • bring the paper form to the surgery, during opening hours

We do not take repeat prescription requests over the phone or email.

Prescriptions requests will take 48 hours (two working days) to process and processing times might be extended if submissions are received after bank holidays.

Request prescription using GP online system

Manage repeat prescriptions via our online service. Log in and select an option.

Login for Online Services Register for Online Services

Not registered for Online Services yet? Request medication online without a log in with the Prescription Request Form.

Acute Prescriptions

You may find certain prescriptions aren’t available to order via these services. To order Acute Medication (a one off prescription, that must be monitored by the doctor) please use our online service.

NCL ICB Medicines Management – local policy for private prescriptions

If a patient wishes to be referred privately, outside of the normal Commissioning arrangements then the patient should be aware that all costs resulting from private consultations are payable by the patient. This includes prescribing costs.

Please do not ask GPs to transfer medications issued on private prescriptions to NHS prescriptions.

If a long-term condition following a private consultation is discovered, your GP may be willing to prescribe for your condition but they may wish to substitute the prescribed medication with a therapy they are more familiar with or following local prescribing policies to enable safer management of your condition.

Please remember all prescriptions take 48 hours (two working days) to process. Urgent requests for prescriptions must be made in person at the surgery. Request forms will be handed to Doctors at the end of their surgery, they will not be issued immediately. You will need to return to collect the prescription when advised by our Patient Services team.

Collecting your prescription

Give at least of 48 hours’ notice (2 full working days). Please allow extra time for weekends and bank holidays.

Collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions.

Going Online

Going online really does make a difference.  It not only saves you and the practice time, but will help you to take more control of your health care.

Patients who have registered to use online services are already seeing the benefits which include:

  • Receive a notification as soon as your prescription is available to be collected from your nominated pharmacy
  • Saving time when requesting prescriptions
  • Feeling more empowered due to easier and convenient access
  • Having 24 hours access to GP services from your smartphone / computer

Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.

Non-urgent advice: Why can’t I get a prescription for an over-the-counter medicine?

Please don’t ask your GP for medicines which can be bought at the pharmacy. A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

Further information about OTC medicines is available from NHS UK

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to the Medicines A to Z

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy near you

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation. You can discuss issues with pharmacy staff without being overheard.