Complaints Policy and Procedure

We will be happy to receive your feedback

Many concerns can be resolved through giving feedback. You may also wish to provide feedback about what has worked well in your experience with our practice.

You can complete the below form or contact us via email: [email protected], via phone: 02083406628 or via post: Highgate Group Practice, 44 North Hill, Highgate N6 4QA

Complaint Form
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Polio booster vaccination
All children in London aged one to nine are to be offered a polio booster vaccination in coming weeks, following an announcement by the NHS and UKHSA.

The NHS England (Not our Practice) will soon be in touch if your child is within this age group, to tell you how and when they will be able to get their vaccination. Please do not contact health services about polio boosters at this stage, as staff are very busy setting up this vaccination programme. You can find general information on polio vaccination here https://www.nhs.uk/conditions/polio/

Our practice has send information for walk in clinics for 6 to 9 year old children who are eligible for the extra supplementary Polio Booster: https://nclhealthandcare.org.uk/keeping-well/baby-and-childhood-vaccinations/polio/polio-walk-in-vaccinations-for-6-9-year-olds/

Meanwhile, if your child has fallen behind with their routine programme of vaccinations (not including this polio booster), please urgently get in contact with our Practice so that they can get protected as soon as possible (please request to book a nursing vaccination appointment)

Please follow the link to see information about vaccinations and when to have them: https://www.nhs.uk/conditions/vaccinations/nhs-vaccinations-and-when-to-have-them/