NHS e-Referral (Choose & Book) Tracking

If your Doctor has referred you to a Specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system. It’s fast, convenient and secure.

  • The Manage Your Referral website is easy for patients to use. It allows them to book, check, change and cancel their appointments online
  • Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or Clinic if there is a choice
  • No more worried patients having to contact the Practice to find out what is happening with their appointment

You will receive a text from our practice that the referral has been done and who to contact.  If you have not received the text in 7 working days please contact our practice.

To track your e-Referral you will need the following details to log into the e-Referral website:

  • Your date of birth
  • Reference number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

To track an e-Referral


You can also phone the NHS e-Referral Service line on 0345 608 8888 (open Monday to Friday, 8am to 8pm, and on weekends and bank holidays from 8am to 4pm).


If you have not heard anything about your referral within the average waiting time you have the option to contact the individual hospital Patient Advice and Liaison Service (PALS) who offers confidential advice, support and information on health-related matters.

Whittington PALS:

(020 7288 5551) or email: [email protected]

University College London Hospitals PALS:

(020 3447 3042) or email: [email protected]

Barnet Hospital PALS: 

(07929 790604/07929 790603) – Mondays (9:30 am – 4.00 pm)

(020 8216 4924) Tues – Fri (9:00 am – 4:00 pm)  or email: [email protected]

Chase Farm Hospital PALS:

(020 8375 1328) or email: [email protected] 

Royal Free Hospital PALS:

(020 7472 6446 or 020 7472 6447) or email: [email protected]