Referral Services

NHS England: what happens when you’re referred by your GP to see a specialist (PDF only, 1.4Mb)

NHS e-Referral

If you’ve been referred to a specialist through the NHS e-Referral Service by one of our doctors you should have received a text with the below information

  • Booking reference number
  • Password or access code
  • The department/clinic/service that you have been referred and provided with a telephone number

If you have not received a text from our practice in 7 working days please contact us online using the admin query section.

If you have not heard anything about your referral within the average waiting time you have the option to contact the individual hospital Patient Advice and Liaison Service (PALS) who offers confidential advice, support and information on health-related matters.

Whittington PALS:
(020 7288 5551) or email: [email protected]

University College London Hospitals PALS:
(020 3447 3042) or email: [email protected]

Barnet Hospital PALS: 
(07929 790604/07929 790603) – Mondays (9:30 am – 4.00 pm)
(020 8216 4924) Tues – Fri (9:00 am – 4:00 pm)  or email: [email protected]

Chase Farm Hospital PALS:
(020 8375 1328) or email: [email protected] 

Royal Free Hospital PALS:
(020 7472 6446 or 020 7472 6447) or email: [email protected]

For any other referral that is not through the NHS electronic portal for example “Imaging Department, etc”, you will still receive a text from our practice that the referral has been done and who to contact.  If you have not received the text in 7 working days please contact our practice.

Our Practice procedure for processing private referrals is different to NHS referrals.

We hope that these guidelines help to avoid misunderstandings.

A private referral letter will be required by consultants and your insurance company, the turnaround time for these letters is five working days after seeing your GP. The only exception is if your doctor considers the problem medically urgent, which will be made clear to you at your consultation.

Your Doctor will only complete a private insurance claim form if you have been referred by your GP before you see a consultant.

If the appointment with a private consultant has already been made please make clear to the Consultant and your insurance company that the referral letter will take five days from the date of contact with the GP. The five day turnaround is to ensure that all GP’s work is prioritised according to clinical need.

In the event of seeing a private consultant before the referral letter is ready for collection please ensure that the letter is collected and forwarded to the consultant. The admin team will only email a letter if specifically asked to do so by the GP.

There is no charge for any referral letter but a fee is payable if you wish your GP to complete any private health insurance claim form.