Appointments

During this period all appointments with the Doctors will be by telephone. If the Doctor needs to see you they will organise an appropriate appointment at the practice.

During this period we can only process bookings via telephone (you cannot book an appointment online currently.)

Routine Appointments

Highgate Group Practice operates an appointment system to see both the doctors and the nurses. Each appointment is 10 minutes long. Appointments can be booked with our doctors, nurses and HCA up to 2 weeks in advance.  We recommend that you call between 8.30am and 12.30pm or 1.30pm to 6pm to book routine appointments by telephone.

Please note:

  1. Registered patients aged 16 – 75 who have not been seen for three years are encouraged to request a consultation.
  2. Registered patients aged over 75 years who have not been seen in the previous 12 months are encouraged to request a consultation. (If you are unable to attend the surgery for these checks because of your medical condition, a home visit may be arranged.)

Online Appointments

Internet Booking – This facility is available by clicking here.

In order to use this service, you must first collect your pin number and password from the Practice (please ask at reception). Once logged on you can book a routine appointment with the doctor using this method. Please note that only routine doctors’ appointments can be made. For all other appointments eg smear tests, travel clinics, diabetic clinics, nurses appointments etc, please call reception.

Translation Service – There is a telephone translation service available. Please ask at reception if you require this service.

Emergency Appointments

There is a duty doctor surgery in the morning and the evening each day for patients with medical problems which must be seen on the same day. Each appointment is for ten minutes and is for the immediate problem only and not for requesting results or repeat prescriptions. Morning appointments are released at 8.00am and afternoon appointments are released at 1:00pm.

Which Doctor?

The doctors prefer to see their own patients, subject to availability, as they do like to get to know them. We, therefore, encourage you to see the same doctor for the same problem if possible.

Delays

Sometimes problems take longer to sort out than expected or a doctor may be called out on an emergency. We will make every effort to keep you informed of delays and we appreciate your patience and understanding as this situation can be stressful for all concerned.

Late Arrival

If you arrive more than 10 minutes late for an appointment the receptionists will ask the reason and let the doctor know. You may be seen, asked to wait until the end of surgery or to re-book your appointment as requested by your doctor.

Appointment DNAs – Did not attend

Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery, it has become necessary to implement the following policy: HGP DNA policy. If you fail to attend for 3 appointments you may be removed from this practice list and have to find an alternative doctor.

If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.

Need to see a GP or nurse in the evening or at the weekend?
Appointments are now available for all patients registered at any Haringey practice.
Monday to Friday: 6:30 – 8:30pm
Saturday and Sunday: 8:00am to 8:00pm
Contact your GP practice or call 0330 053 9499 during the above hub opening hours to book an appointment at one of three locations. Please note opening hours will vary between hubs:
• Bounds Green Group Practice, Gordon Road, London N11 2PF
• Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW
• Queenswood Medical Practice, 151 Park Road, London N8 8JD
You can make an appointment if you are registered at any practice in Haringey. You will be able to see a local Haringey GP or healthcare professional. It may be someone from your practice, and if not, it will be another local GP, Practice Nurse or Healthcare Assistant.

Coronavirus (Covid-19)

 
For the latest COVID-19 advice please visit www.nhs.uk.
 
If you have a new persistent cough and/or fever and/or loss or change to your sense of smell or taste please DO NOT GO TO THE GP SURGERY . Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next.
 
In light of recent concerns surrounding COVID-19 the practice has made the decision to change all medical appointments to telephone appointments. Only patients who have been contacted by a clinician will be invited in and we request that you bring your own face covering/mask. All other queries will be dealt with by phone or email. This is a necessary precaution to reduce the risk to our patients. We thank you for your support and understanding in this matter.