Practice Team

Practice Management

The Practice Management team manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The team supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

  • Nicola Davies – Managing Partner
  • Souzana Theofanopoulou – Business Manager
  • Clare Robinson – Patient Service Supervisor

Patients can contact any of the Management Team directly if they have any comments or suggestions about our services.

Patient Services Team

There are 11 team members in Patient Services, working shifts to cover the hours of the practice. Patient Services staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. Theyhave a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

They will be able to assist you with the following;

  • Help you make emergency and routine appointments
  • Help with information about test results
  • Relay telephone messages to doctors and other clinical staff
  • Help with numerous and varied general admin duties
  • Deal with matters relating to medical correspondence
  • Provide contact details for queries regarding hospital appointments
  • Deal with NHS and private referrals
  • Assist with any insurance queries you may have, NHS or private
  • Help to signpost you to other NHS services

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.